Support
how can we help?
Help with house, the private app for small groups of close friends. Can’t find what you need? Write to us.
Contact us
Email us about anything: a question, a problem, a privacy request or a safety concern.
We read every message and usually reply within a few days. Reports made in the app are reviewed within 24 hours.
If you or someone else is in danger, contact local emergency services first. house is not an emergency or crisis service.
Safety, quickly
- Report a post, a comment or a status: press and hold it, tap Report and choose a reason. It’s hidden for you at once.
- Report a plan: open it, tap its three dots, then Report.
- Report or block a person: tap the house’s name at the top, tap them in its members list, then Report or Block. Block is also on their posts, comments, plans and statuses. They aren’t told.
- Unblock someone: Profile › Privacy & security › Blocked people.
- Leave a house: open the house’s settings and tap Leave house.
- Delete your account: Profile › Privacy & security › Delete account.
Getting started
What is house?
A private app for small groups of close friends. Each group is a house of up to 20 people, with its own board of moments: photos, videos, voice notes, notes, doodles, polls, places, songs and links. There are no followers, no public profiles and no ads.
What do I need?
An iPhone with iOS 26 or later, and an Apple Account to sign in with Apple. house is free.
How do I join a house?
Open the invite link a friend sent you on your iPhone, or tap Have an invite code? on the first screen and enter the code. Already using house? Choose Join with a link from the menu on Home.
How do I start a house?
On Home, tap Create a house, give it a name and, if you like, a cover photo, then share its invite link with your friends.
Who can see what I post?
Only the people in the houses you post to.
Posting
Can I share a photo just once?
Yes. Choose a view-once photo and each person can open it one time.
What is a view-once photo?
Take one photo, then tap the dashed 1 button beside it before you post. Each person can open the photo one time. It’s blank in screenshots and screen recordings, and you’re told if someone takes one.
Can I share from other apps?
Yes. In Photos, Safari, Music or another app, tap Share and choose house, pick the houses, add a caption and post. If you’re offline, it’s posted the next time you open house.
How do I share a song?
In a house, tap + and choose Music. Pick the song that’s playing or one you played recently, search for a song, or paste a link from any music service.
How do I delete a post or a comment?
Long-press your post or comment and tap Delete.
Plans, the map and location
How do I make a plan?
In a house, open Plans, tap +, choose Plan and type it in one line, like "Dinner Fri 8pm at …": house fills in the day, the time and the place. Friends answer Going, Maybe or Can’t, and house can remind you before it starts. Every plan is in the house’s Plans view.
How does location sharing work?
It’s off until you turn it on. Open a house’s Map and tap Share location. It shares an approximate area unless you choose precise. If your profile says you’re under 18, only an approximate area can be shared. Only members who share back can see you. Pause, hide from one person or stop at any time from the Map or Profile › Location. house keeps only your latest location, never a history.
How do I pin a place?
Tap a business name on the house Map, then tap its Pin [place name] label to use the place details. To pin an unmarked spot, press and hold the map. You can add a photo to either kind of pin.
Notifications, widgets and app lock
How do I choose my notifications?
In Profile › Notifications, or in your iPhone’s Settings under Notifications › house.
Which widgets are there?
Add House, Moment or Friends to your Home Screen. Friends shows the people you share locations with. On the Lock Screen, choose Moment, Streak or Open house. Touch and hold either screen to add a widget.
How do streaks work?
When most of the house posts, the streak is kept for another 24 hours.
Can I lock house?
Yes. Turn on Profile › Privacy & security › App lock to unlock house with Face ID, Touch ID or your passcode. Hide previews keeps names, text and photos out of notifications and widgets.
Privacy and your account
What does house collect?
What you share and what’s needed to run house. The Privacy Policy lists all of it, with how long we keep it.
Can I turn off usage data?
Yes: Profile › Privacy & security › Share usage data. It turns off the usage counts and crash reports at once. The app asks once, after you sign in, and sends nothing unless you say yes. They never include your name, account ID or anything you share.
How do I sign out of another iPhone?
In Profile › Privacy & security › Signed-in devices, swipe to sign one out, or tap Sign out everywhere.
How do I delete my account?
Go to Profile › Privacy & security › Delete account. Your account and posts disappear from the app within 24 hours. Deletion is permanent. What happens to your data.
I lost access to my Apple Account
Your house account is tied to your Apple Account, and we don’t store an email address or a phone number, so we can’t move it to another account. Recover your Apple Account with Apple first.
The rules for using house are in the Terms of Use.
Something isn’t working
An invite link opens a web page instead of the app
If you see Open it, tap it to open house. You can also copy the full invite link from your browser and paste it in house. If you need the app first, download house, then return to the invite.
Notifications don’t arrive
Check your iPhone’s Settings under Notifications › house, any Focus that’s on, and Profile › Notifications in house.
Something else
Update house from the App Store, then email support@tryhouse.app with what happened, your iPhone model and your iOS version. A screenshot helps.